The Assessment of Client Service and Information Desk at the Religious Court of Yogyakarta

To provide motivation in the implementation of priority programs of bureaucratic reform in the Supreme Court of the Republic of Indonesia, the Directorate General of Religious Courts Body will provide an assessment of the priority reform programs in Religious Courts (PA). The purpose of assessment in terms of client service and information desk is to provide guidance to religious courts, so that they can improve their performance to serve the justice seeker community.

The first stage of the assessment in Yogyakarta Province is conducted bytThe High Religious Court of Yogyakarta (PTA Yogyakarta) by evaluating client service and information desk performed at the religious courts under its jurisdiction.

On Monday (12/09/11), the assessment team of client service and information desk from PTA Yogyakarta consists of Drs. H. Ghufron Sulaiman, SH., M. Hum (High Judge), Supardjiyanto, SH. (Registrar / Secretary), Sujarwo, SH. (Deputy Registrar), Karyarini Fatonah, SH., MM., (Deputy Secretary) and Muksan, S.Ag., SH., MSI., (Head of Personnel Subdivision) visit the Religious Court of Yogyakarta (PA Yogyakarta) to conduct the assessment.

The team arrived in PA Yogyakarta at 07.30 am, right at the commencement hour of the service of desk information at PA Yogyakarta. The team were received in the meeting room of the Court by the Chairman of PA Yogyakarta, Drs. H. A. Damanhuri HR, SH., M. Hum, the Registrar / Secretary, Drs. Mursid Amirudin, as the Officer of Information and documentation manager (PPID), and an information desk officer. On that occasion, Drs. H. Ghufron Sulaiman, SH., M. Hum as Chairman of the Assessment Team of PTA Yogyakarta said that the assessment conducted by PTA of Yogyakarta is the first stage of assessment which will select the best religious courts in Yogyakarta to be recommended to the second stage of assessment to be carried out by a central team from the Directorate General of Badilag.

Meanwhile, the Chairman of PA Yogyakarta said that PA Yogyakarta received the assessment team as it is, without contriving and there is nothing covered up. He said PA Yogyakarta provided the broadest access to the team to assess the public service and information desk at the PA Yogyakarta.

After being accepted by the leadership of the court, the assessment team received the explanation from the information officer around the client service and information desk at PA Yogyakarta, following direct observation to the place of client service and information desk at PA Yogyakarta. The assessment component of client service and information desk includes: layout of the courtroom, edicts and assessment standards, complaints service, management and service of desk information, staff quality, facility on desk information, and desk information reporting. (Zk)